Why Book With Us
These are just a few of the surprise benefits and valuable rewards for guests who book their stay directly through our website, www.patongbayresidence.com.
- No booking fees
- Automatic room upgrades depending upon season and availability
- Additional perks and services at our member hotels such as complimentary internet access, area shuttle bus and much more.
- Special prices and exclusive discounts with our services (tours & excursions, restaurants etc)
- Tailor-made services to fully customise your journey by our expert and dedicated concierge team.
- Subscription to our monthly newsletter featuring valuable news and special offers limited exclusively to our subscribers.
- Hot deals regularly updated featuring surprise discounts that will be on offer just for a few hours or days on a priority basis and exclusively through our website.
We offer the best room rate. If you find a lower published rate within 24 hours of booking your stay with us, just submit a Best Rate Guarantee (BRG) claim via email, providing the travel agency or other website offering the competing rate along with your reservation confirmation number. Our team will check and verify your claim within 48 hours and will match any lower available room rate, provided that it is published and offered for the same dates, number of guests and type of room. Claimants must have a confirmed booking made via www.patongbayresidence.com in order to proceed with a claim.
The Best Rate Guarantee (BRG) does not apply to taxes, gratuities or any additional charges or fees at the Patong Bay Hotels & Resorts members. In the event that the competing rate is in a different currency, we reserve the right to deny a claim where the Competing Rate appears lower if it deems that the difference between the rates is due to different currency exchange rates used by the two rate providers. The Best Rate Guarantee applies to a competing rate with rate limitations that are substantially similar to those of the rate that can be booked on www.patongbayresidence.com. Such limitations include prepayment, deposit requirements as well as cancellation and flexibility policies. The BRG does not apply to packaged rates.